Support

How can we help?

For help with ChatCapsule, contact support@chatcapsule.app. Include your device model, iOS version, and what you were trying to do when the issue happened.

Feedback

Ideas, bug reports, and product feedback are welcome at support@chatcapsule.app. Include the screen you were using and what you expected to happen.

Restore purchases

If you already bought ChatCapsule Pro, open ChatCapsule, go to the Pro or purchase screen, and tap Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase.

If Restore Purchases does not unlock Pro, restart the app, check your internet connection, and try again. Apple manages App Store purchases, so refunds and billing issues are handled through Apple Support.

FAQ

Does ChatCapsule upload my chats?

No. ChatCapsule is designed to process WhatsApp export files locally on your iPhone. Imported messages, participants, media, and generated PDFs are not uploaded to a ChatCapsule server.

Which files can I import?

ChatCapsule works with WhatsApp chat exports saved as .txt or .zip files. For richer archives, choose the WhatsApp export option that includes media when available.

Why is my archive missing media?

WhatsApp controls what is included in an export. Very large videos, unsupported files, or exports made without media may not appear in the generated PDF.

Can I use generated PDFs as legal evidence?

ChatCapsule creates readable archives, but it does not provide legal advice, court certification, forensic verification, or evidence authentication.

Privacy

Read the full ChatCapsule Privacy Policy for details about local processing, analytics, purchases, and third-party services.